Perfect Service
Professional service team, providing you with perfect service throughout the cooperation
01
Pre-sales Services
Free cutting program advice
Provide professional product selection advice, according to the cutting material (such as concrete, asphalt, bubble bricks, etc.) and the use of the scene, tailored cutting program, to help customers find the most suitable products to improve the efficiency of customer construction.
Product Inquiries and Answers
Answer customers’ questions about product technical parameters and performance characteristics.
Sample Purchase Service
Paid samples of standard stock products are available for customers to test performance. Support for small lot purchases for trial use.
Rapid response to demand
Specialized docking customers, 7 * 24 hours online service, timely handling of inquiries, orders demand.
Services During Sale
Real-time order tracking
Provide customers with reports on the progress of order production, including detailed status updates on production, quality control, and packaging.
Strict quality control
Performs full-process quality testing, including blade hardness, weld strength, sharpness and abrasion resistance tests, to ensure products meet industry standards.
Rapid shipment service
We cooperate with global famous logistics companies to ensure the goods are delivered on time, and provide full logistics tracking service at the same time.
Customized Packaging
Provide personalized packaging design services according to customers’ brand needs to enhance the added value of products and market competitiveness.
02
03
After-sales Service
Technical guidance and problem solving
1.Provide product use guide and technical support to guide customers to use the saw blade correctly to avoid misuse.
2.Arranging technical team to provide one-on-one solutions for customer feedback.
Repair and Replacement Policy
1.Provide reasonable solutions to products with production quality problems to ensure customer satisfaction.
2.Provide product warranty service and resolve after-sale disputes according to the terms of the contract.
Continuous cooperation and improvement
1.Regularly collect feedback from customers to continuously optimize product performance and service quality.
2.Special annual discounts and priority service for long-time customers.
Extended Service Support
1.Specialized support for large-scale projects, including on-site cutting program recommendations, product improvement consulting and other services.
One-stop Supplier Service
We are not only a professional Diamond Saw Blades and Grinding Discs manufacturer, but also your reliable partner. In order to save customers’ purchasing time and energy, we provide
Related Products Sourcing Services
1.If you need other products related to diamond tools (such as floor grinder, cutter, supporting tools, etc.), we can purchase them from reliable suppliers according to your requirements.
2.We carefully screen our partners to ensure that the quality of our products meets your requirements.
Repair and Replacement Policy
1.Centralize your purchasing needs to us and reduce the communication costs and time wastage associated with multi-channel purchasing.
2.All products are uniformly accepted to ensure that each product meets high quality standards.
Continuous Cooperation and Improvement
1.We unify and consolidate the shipment of products from different suppliers to save you international logistics costs and improve efficiency.
2.Provide full logistics tracking services to ensure the safe and timely arrival of goods.
Extended Service Support
Depending on the customer’s project needs, we can also recommend complementary products and tools to provide optimized cutting and grinding solutions.