Services

QWhat materials are your diamond saw blades suitable for cutting?
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Our diamond saw blades are mainly suitable for cutting concrete, asphalt, bricks, walls and other construction materials to meet the needs of multi-scenario construction. Individual products can cut granite, marble, refractory and other non-metallic hard and brittle materials. For specific cutting suggestions, please contact our sales team, we will provide you with the most professional answers.

QWhat grades and particle sizes are available for your floor grinding discs?
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Our floor grinding discs are categorized into flat, corrugated and shield shaped by appearance, each of which offers a choice of different grit sizes (e.g. 16#, 30#, 60#, 80#, 120#, etc.), suitable for a wide range of ground flooring needs.

QHow do I choose the right type of saw blade or grinding disk for my needs?
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Please provide as much as you can:

  • Cutting objects: concrete, asphalt, walls, stone or others
  • Cutting conditions: e.g. concrete grade, thickness and density of reinforcement, depth of cutting
  • The dimensional requirements of the saw blade you need: e.g. head height, width and thickness as well as the base bore diameter, if possible, please provide a sample or a picture.
  • Basic requirements for saw blade life
  • Machinery used for saw blades: e.g. table saws, walking saws hand-held according to the
QCan you provide samples?
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Normally, we do not provide free samples due to the high unit value of saw blades. However, according to your specific order requirements, for orders up to a certain amount, we can provide samples of our own products for performance testing and quality verification. This commitment comes from our trust in our products, and we believe that you will form a long-term relationship with us after using our products. If you have any questions, please contact us for more details.

QWhat if I need a customized sample?
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For samples that require a special appearance or structure, we will charge a one-time mold opening fee to ensure that the production meets the customer’s requirements. Sample production lead time is usually 30 days. After receiving the samples, we can also optimize the design for you if further adjustments are needed.

QHow to calculate the mold opening cost?
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The mold opening fee is calculated according to the complexity of the customer’s requirement and the type of product, usually between $200-$500. This fee can be partially or fully deducted in subsequent orders. Please contact our sales team for a specific quote.

QWhat is the production lead time and shipping method for samples?
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  • Samples of available products: 7-15 working days to send out.
  • Customized samples: Production lead time is 30 – 45 working days, depending on the complexity. Samples can be sent by courier, air or sea freight, and customers can specify the logistics company.
QIs the cost of customized samples refundable?
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The cost of a customized sample is only partially refundable when the subsequent order reaches a certain amount, please contact us to discuss the specific policy.

QWhat is your minimum order quantity (MOQ)?
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The MOQ for our standard products is 10 pieces. The MOQ for customized products may vary, depending on the product type and customer requirements.

QWhat is the usual delivery lead time?
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  • Available products: usually ships within 7-15 business days.
  • Customized products: Delivery lead time is 30-45 working days, depending on order quantity and requirements.

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